Customer Understanding is The Key to Insight-Driven Experience Design: https://t.co/OtTjsGMTKp by @lnfrance @ConstellationR #CX #UX #Martech #Custserv #DesignThinking #BigData #DataScience #MachineLearning #AI #BehavioralAnalytics #Personalization #datamakespossible pic.twitter.com/jl7kZ3mte1
— Kirk Borne (@KirkDBorne) February 12, 2019